Refund policy

At Gibson’s On Central, we value our customers and want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer the following return policy:

Returns & Exchanges

• Items not specified below may be returned within 30 days of purchase for exchange or store credit only.
•  All returned items must be unused, in original packaging, and in resalable condition.
• A valid receipt or proof of purchase is required for all returns.
• A 25% administrative fee will be applied to any cancellation of custom or special orders before the order has been placed with a vendor.
  
  

Non-Returnable Items

• Special order items that have been placed with our vendors are final sale and cannot be returned or exchanged.
• Custom-made, floor sample, or clearance items are non-returnable and non-refundable.
  

Return Process

•  Customers are responsible for any return shipping costs unless the item was received in damaged or defective condition.
•  If an item arrives damaged, please report it within 24 hours of delivery for assistance.
  
  Any item that arrives damaged due to mishandling during the shipping process, MUST remain in the original shipping packaging for inspection in order to file a freight claim.
  
  We appreciate your business and thank you for shopping at Gibson’s On Central! If you have any questions, feel free to contact us at info@gibsonsoncentral.com or by phone at 727-329-9990.